From new lead to clear follow-up.
We connect forms, calls and bookings to the right person and status. In your current CRM where supported, or in a solution we select and configure together to fit.
- Connect your CRM or select one together
- Booking and lead routing
- Neutral review flow and handoff
Automation without a process scales the confusion
A new CRM does not solve unclear agreements. If nobody knows where a lead lands, who responds or when a customer receives a review request, automation only makes the problem faster. We define owners, statuses and exceptions first.
Bookings, forms and calls each receive different follow-up.
The supplier controls accounts your team should own directly.
Before anything runs automatically
Source
Which actions create a lead?
Owner
Who responds per service or location?
Status
Which stages does the team use?
Exception
What needs a manual check?
Consent
Which communication is appropriate?
What we connect
We do not choose a tool because it has many features. We choose the smallest workable setup your team will use, that serves the customer clearly and can be maintained through supported integrations.
Existing CRM
We map fields, statuses, owners and available supported integrations. What works stays; we do not build a second administration beside the first.
Integration check
- Access
Client account and manager rights
- Connection
Supported API or provider
- Fields
Only what follow-up needs
- Statuses
Match the real process
CRM selection
If you have no CRM, we compare and select an appropriate solution together based on volume, team, integrations, management and budget. We then configure the agreed foundation.
Right-sized, not maximal
- Use
Practical for the team each day
- Scale
Proportionate to lead volume
- Integrations
Supported for your channels
- Ownership
Directly with your business
Booking and routing
Forms and supported booking providers send the right details to the right calendar, location or colleague. Reserve with Google may only serve as an applicable booking channel through a supported provider; it is not a CRM.
- Source
Website · profile · booking provider
- Rule
Service · location · availability
- Destination
Calendar · team · CRM owner
- Confirmation
Clear for customer and team
Follow-up and reviews
We automate appropriate confirmations, tasks and reminders. Review requests go neutrally to every relevant customer at the same agreed moment, without rewards, selection or review gating.
Neutral review flow
- Trigger
A real completed interaction
- Audience
Every relevant customer equally
- Ask
Neutral, without steering
- Reward
None
- Negative feedback
Not filtered out
Test and handoff
We test every route with your team, document access and responsibilities, and provide guidance for management, changes and safely revoking our access.
Handoff
- Test leads
Every source and route validated
- Accounts
Direct client access
- Guide
Fields, rules and exceptions
- Team
Workflow reviewed together
- Studio MED access
Revocable by the client
What the handoff includes
Sources
Forms and supported providers
Routing
Service, location and owner
CRM
Fields, statuses and tasks
Automation
Confirmation, follow-up and review
Handoff
Access, tests and documentation
A workable setup with validated routes, clear owners and documentation — not a black box only the supplier understands.
Automation remains supportive. Your team and customer always retain a clear route.
Can you work with our current CRM?
Often, if the CRM and the relevant forms or booking providers offer a supported integration, API or reliable connector. We verify that first. If a connection cannot be maintained responsibly, we say so and propose a simpler route.
What if we do not have a CRM yet?
We select a solution together that fits your lead volume, team, budget, routing needs and available integrations. We do not sell one standard CRM as the answer for every business, and Reserve with Google is not a CRM: it is only a possible booking channel through supported providers.
Who owns the accounts and what happens at handoff?
Where supported, your business creates or retains the primary account and Studio MED only receives the necessary management rights. At handoff you receive direct access, tested workflows and documentation. You can revoke our access and continue independently or with another partner.
What often comes next.
- Client acquisition This is the architecture above the individual channels: get found, build trust, convert, follow up correctly and measure in systems you can access directly.
- Google Business Profile Google Maps connects local discovery to trust and action. Category, photos, opening hours, reviews and contact or booking routes therefore need to work as one.
Contact
-
pieter@studiomed.be
- +32 471 350 605
-
Mon–Fri · 10:00–19:00
Active across Belgium and the Netherlands
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